Frequently Asked Questions


Screening results will be available within 24 hours from when we receive the patient sample in the lab, and are usually available the same day as the samples arrive in the lab. Preliminary results will be then be delivered by the method or methods that work best for your practice. These HIPPA compliant methods include hard copy print, fax, internet, and HL7 electronic transmission.

Customer Service

You can place your order on our website by click the order button on the main tool bar. If there are any supplies you do not see please list them in the additional comments field. You can also contact the Customer Service Department toll free at 1-877-335-2455 or via email at
You can contact customer service toll free at 1-877-335-2455 or via email at to reset your password.
To view your results log on to the website, log in under your own unique username and password to check to see if your results have posted.
It is as simple as phoning the Customer Service Department at 1-877-335-2455 select and a Customer Service representative will take the information over the phone and process the necessary changes for your account.


If the patient has a question about their bill they can reach our billing department at 1-877-335-2444.
In order to bill a patient’s insurance for testing provided, Premier Medical must have the patient’s name, date of birth, gender, insurance company, policy number and group number. All of these must be provided along with diagnosis codes that meet medical necessity. A copy of the patient’s insurance card (front and back), and driver’s license is also very helpful.
Orders for Lab testing must be signed by a licensed provider. A physician, physician’s assistant, or nurse practitioner can sign for most lab testing. It is generally required that the provider be registered with the patient’s insurance as well.

About Us

We are committed to helping physicians provide the best care to their patients. Every day we strive to keep this commitment and to be the industry leader. We are committed to a tradition of excellence and will exemplify the highest standards of integrity, honesty, and ethical conduct in all we do. We believe our success depends upon our ability to listen and appropriately respond to the clients we serve. We invite you to give us the opportunity to develop a lasting and meaningful relationship.